Salesforce is a CRM platform that connects our clients’ processes into a single solution. Furthermore, cloud storage retains the data. Because of this integrated platform, this tool gives every department in your company including marketing, sales, customer service, or electronic commerce—a consolidated and up-to-date view of everything that involves customers. This blog will explore “What are the Modules Available in Salesforce?”. To learn Salesforce, join Salesforce Training in Chennai and become a certified Salesforce Professional.
Modules of Salesforce
How different Salesforce modules are implemented will rely on the requirements of your business. Additionally, this tool’s adaptability allows you to obtain only the licenses you need for the features and functionality you plan to use, negating your need to obtain all of them.
Salesforce Customer 360
With the help of this tool, you can get information in both directions about every stage of the sales process. Its primary goal is to create unified customer experiences. Its main advantages are its integration with various external applications and other company modules, like Service Cloud, Marketing Cloud, and Commerce Cloud. It results in a full Salesforce integration, allowing you to see everything without leaving the platform.
In this instance, we come across a module that provides comprehensive tracking of the status of a sales process, taking into account every interaction with a potential client up until the conclusion of the transaction or partnership.
With Sales Cloud, you can track conversations and interactions, reach out to customers as needed, and build profiles of present and potential clients. Because of its complete control, it can generate reports and gather valuable metrics and data that, when examined, will support decision-making in developing strategies that raise sales prospects. Join the Salesforce Developer Training to gain expertise in Salesforce modules, hands-on experience, and industry-relevant skills.
Salesforce Marketing Cloud
Creating marketing campaigns is made easier with this platform, but like everything in Salesforce, it takes integration a step further by connecting to the Sales platform. It allows data to be shared and helps you learn more about potential customers, which will raise the conversion rate.
With the help of multichannel experiences, Marketing Cloud provides a comprehensive solution that addresses a range of marketing actions and connects with customers at the right time through the most suitable channel to encourage conversion. The constant goals are to maximize sales and increase customer acquisition.
The purpose of Service Cloud is to improve customer satisfaction or offer advantages to your customers. It would not be necessary to obtain the full license because it is composed of multiple modules that can be tailored to each company’s specific requirements.
Salesforce Commerce Cloud
The ideal e-commerce platform for your business is Salesforce Commerce Cloud. Whether you are a B2B or B2C company, using it will help you reach more buyers through various digital channels. It will also handle orders, delivering gratifying experiences through personalized functions that excite your customers.
Salesforce Platform Cloud
This platform allows you to initiate, run, and manage various cloud-hosted applications quickly, efficiently, and securely. Its primary goal is making applications to engage with your customers through tailored experiences.
The tool is straightforward because, in most cases, you have to drag and drop through various forms.
Salesforce implementation could offer your business, but you might wonder if it’s appropriate for the business you run or the industry you work in. To develop your skills in your chosen domain, join the Training Institute in Chennai and become successful in different sectors.
Read also: Salesforce Interview Questions and Answers